The website “” is an online commercial store selling products and services via the Internet (hereinafter referred to as “online store” or “website”) created and operated by the company TERVA, based in Thessaloniki, address 72 Mitropoleos and T .K. 54622, with Α.Φ.Μ. 050951170 and D.O.Y. D ‘THESSALONIKI, e-mail address, telephone line of the online store: 2310252827. The following terms and conditions will apply to the use of the online store with the trademark TERVA which is located at the e-mail address tervabags. gr. Any user who enters and trades or makes use of the services of the online store (hereinafter referred to as “visitor” and / or “user” or “customer”, depending on whether he is limited to visiting only the store or places and orders and sells products and services) is deemed to agree and unconditionally accept the following terms set forth herein, without exception. If a user does not agree with these terms, then it is his responsibility to refrain from visiting, using the website as well as from any transaction or use of the services of the online store.

Terms of use
The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.

Information provided & Products
The COMPANY is committed to the accuracy, truth and completeness of the information provided in the online store, in terms of the identity of the COMPANY and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake / inadvertence during the common experience and is entitled to correct them whenever it realizes their existence.

Limitation of Liability
The COMPANY in the context of its transactions from the online store is not responsible and is not liable for compensation for any damage or loss arising from the cancellation of orders, non-execution or delay in their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs on the basis of the observed data about the availability or not of the interested customer and undertakes in case of change of these data, to inform the customers in time about the unavailability and in this case bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website “exactly as they are”. In no case is the COMPANY liable or criminally liable for any damage (positive, special or negative, which indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.). ) which may be suffered by a visitor of the online store or a third party for reasons related to the operation or not and / or the use of the website and / or inability to provide services and / or products and / or information available from it and / and from any unauthorized interference by third parties with products and / or services and / or information available through it.

Intellectual property rights
All content in the online store, including badges, badges, images, graphics, photos, drawings, texts, etc. are the intellectual property of the COMPANY and are protected under the relevant provisions of Greek law, European law and international conventions or intellectual property of third parties for which the COMPANY has obtained a license to use for its own exclusive needs and for the operation of the online store. It is forbidden to copy, transfer or create a derivative work based on this content or mislead the public about the actual provider of the online store. Reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written consent of the COMPANY or any other copyright holder. The names, images, logos and insignia listed and describing the online store under the TERVA brand or the products or services of the COMPANY or third parties, are assets of the COMPANY or third parties respectively, protected by the relevant laws on brands. Their use in the online store does not provide any license or right to use them by third parties.

Personal Data – Confidentiality of Transactions
The Company is responsible for the processing and must manage and protect the personal data of visitors and users of the website in accordance with the General Regulation for the Protection of Personal Data (679/2016), as well as in accordance with national, EU and international law. on the protection of the rights and freedoms of individuals with regard to the processing of personal data, as the case may be.

The Company uses the data of the visitors (Name, Surname, e-mail address, contact phone, etc.), as long as they have been registered through the contact form of the website to contact you.

The Company uses the data of the visitors (e-mail address) once they have been registered in the newsletter, to receive offers and newsletters of TERVA.

The Company uses the data of the visitors (e-mail address) once the e-mail address has been entered in predefined fields of the website, to remind the incomplete purchase for products that have been added and remain in the shopping cart. For this processing in order to send you by e-mail the copy of the contents of the basket, within a period of five (5) days. This data is retained and processed only for the aforementioned period.

The Company uses the data of the visitors (IP address), if allowed by them, in order to find the nearest store.

The Company uses the data of the visitors through the use of cookies for the improvement of the website and the adaptation of the way in which the visitors browse it and their best experience. For more information about cookies, click here.

The Company uses the data of users (name, profession, email address, home address, landline, mobile phone, etc.) that have been registered on the Website for all the aforementioned processing purposes as well as for the execution of transactions carried out through the online store. . User and transaction information is considered confidential, as in normal store transactions. Users when providing their data in the context of transactions will be informed by the COMPANY, will consent and accept the forthcoming processing of this personal data, for the needs of smooth and easy between the parties to the transaction, as well as the transmission of data of these to recipients who will be specifically identified and are the employees and added of the company in the context of the execution of the contract under preparation.

It also acknowledges the existence of the right to information, access, deletion, objection, limitation of purpose and portability in accordance with articles 12-22 of the General Regulation of Personal Data Protection and applicable national law). Ensure that only authorized employees have access to transaction information and only when necessary, e.g. for processing orders.

Otherwise the COMPANY undertakes not to disclose the details of the customers and their transactions, unless it has a written authorization from them, or this is imposed by a court decision or a decision of another public authority. The personal data declared in the online store under the TERVA trademark is used exclusively by it or by companies cooperating with it, in order to support, promote and execute the transaction, the promotion of goods and the information of the customers.

User Responsibility
The user / customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and transactional ethics.

The Company intends not to collect personal data of minors. However, as this is not possible to be guaranteed / confirmed by the Company, any minor users of the Company’s website who may provide, through it, their personal data, we consider that they have obtained the consent of their parental guardians or any guardians their.

The user is obliged not to use the online store with the TERVA brand for:

1.sending, publishing, sending by e-mail or otherwise transmitting any content that is illegal for any reason, causes unlawful infringement and damage to the COMPANY or any third party or violates the confidentiality or confidentiality of any person

2.sending, publishing, sending by e-mail or transmitting in other ways any content that offends users’ morals, social values, minority, etc.
3.posting, publishing, e-mailing or otherwise transmitting any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information obtained or disclosed as part of work relationships or covered by confidentiality agreements)
4.posting, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any kind
5.send, publish, e-mail, or otherwise transmit any material that contains software viruses or any other code, files, or programs designed to interrupt, damage, corrupt, or equip any software or computer hardware
intentional or unintentional violation of applicable law or regulations
6.harassment of third parties in any way
7.collect or store personal data about other users.

Links to this website.
The links included in the online store, lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, companies, etc. These related websites are not under the control of the COMPANY and the COMPANY is not responsible for the contents of any such website or any link contained in a related website, or any changes or updates to such websites. The COMPANY is not responsible for internet broadcasts or for any form of transmission received from any linked website. The COMPANY provides these links in its online store, only to facilitate the use of the online store, their use is not mandatory for the visitor / customer and the fact that they are included in the online store does not imply that the COMPANY approves or accepts the content their.

Pricing policy
The online store of the COMPANY reserves the right to change prices without prior notice to the customer.

Dispute Resolution
We would like to inform you that in the event of any dispute arising out of the transaction between us for the resolution of which you have sent us a relevant request but we are unable to reach a mutual agreement, you may contact the Electronic Dispute Resolution platform online. at which is directly linked to the competent independent Authority “Consumer Ombudsman” ( On this platform you can submit a request for the resolution of the dispute so that our company can then be called by the competent authority to the email address
We also remind you that our Company recognizes in the context of good faith the advisory nature of the decisions of the Authority that will be addressed and has not committed to the enforceability of these decisions. In any case of non-conciliatory settlement of the dispute through the ADR platform, the civil courts are competent.

You can read the Consumer Code of E-Commerce as published in the Official Gazette here.